Refund policy

REFUND & RETURN POLICY
DATE OF LAST UPDATE: October 4, 2021

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. With the exception of print-on-demand, custom made or personalized items, you may return any Product (as defined below) purchased on https://gildedcart.com in accordance with the terms below:

A return authorization must be requested within 14 days of your date of delivery. You must contact us at support@gildedcart.com to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product, at your cost, to the address provided to receive a refund within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to https://gildedcart.com.

We will not honor any product returned to us without a return authorization from Gilded Cart.

 

  • To complete your return, we require a receipt or proof of purchase, reason for return, and in the event of damage, photo or video evidence of the damage.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable)

    •  

    If you return a Product to Gilded Cart without (a) the original packaging or (b) all parts and accessories originally included with your purchase, Gilded Cart, at its sole discretion, retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

    If the product is inspected and determined to be in good physical condition, Gilded Cart retains the right to charge you a 25% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

    Non-returnable items:

    • Gift cards 
    • Downloadable software products 
    • Some health and personal care items
    • Print-on-demand, custom-made or personalized products
    • Book with obvious signs of use 
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
    • Any item not in its original condition is damaged or missing parts for reasons not due to our error 
    • Any item that is returned more than 30 days after delivery


    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gildedcart.com.

    Sale items (if applicable)

    Unfortunately, final sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gildedcart.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, once the returned item is received, you'll receive a credit for use on our store, for the full value of the purchase, less any applicable restocking fees.

    If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Still have questions about your return? Contact customer service at support@gildedcart.com.